Cancellation Policy:
Once a purchase is made for a painting, cancellations are not permitted. We encourage customers to thoroughly review the details and images of the artwork before completing the transaction. If you have any questions or concerns about a specific piece, feel free to contact us prior to making your purchase.
Refund Policy:
As the purchased painting is designated as non-refundable, we are unable to process any refund requests. We take great care to provide detailed information and images of our artworks to assist customers in making informed decisions. We recommend reaching out to our customer support team if you have any inquiries or require additional information before making a purchase.
Damaged or Defective Items:
In the rare event that the painting arrives damaged or defective, please contact us immediately. We will work swiftly to assess the situation and after thorough inspection, provide a suitable resolution.
Artwork discrepancy Disclaimer.
We strive to provide accurate representations of our paintings through high-quality photographs. However, it’s essential to acknowledge that variations may exist between the images displayed on our website and the actual artworks.
Dimensions depicted in photos may vary slightly from actual dimensions due to photographic angles and perspectives. Frames depicted in certain photos are used for presentation purposes only. Actual frames may vary in appearance
Factors such as monitor settings, lighting conditions, and individual perceptions can influence the way colors and details appear. While we make every effort to ensure the images faithfully represent the artwork, we cannot guarantee an exact match due to the inherent limitations of digital representation.
We encourage our valued customers to consider the possibility of slight discrepancies between the online images and the physical paintings. If you have specific concerns or require additional information about a particular artwork, please don’t hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are committed to addressing any inquiries to ensure a confident and informed purchase.
We appreciate your understanding and cooperation. Our goal is to ensure a positive experience for every art enthusiast who chooses to invest in our collection. If you have any concerns or questions regarding our policies, please don’t hesitate to contact our customer support team..
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made contacting us on theoilartistry@gmail.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.